Returns and Refunds

Our customers' satisfaction is our priority. For this reason, we have structured transparent and easy-to-follow return and refund policies. We invite you to carefully read the terms below.

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Replacements and Returns

1. Defective or Damaged Item

If you receive a defective or damaged product:

• Term: You can request a replacement within 14 days of receiving the package.
• Procedure:
  1. Send an email to inki @inkishop .com , attaching:
     • Clear photos showing the defect or damage.
     • Order number and description of the problem.
  2. Follow the instructions provided by our team.

Note: Return shipping costs are the responsibility of the customer.

2. Wrong Size or Product Not Compliant with Expectations

If you wish to exchange a product for incorrect size or other personal reasons:

• Deadline: You can make a request within 14 days of receiving the package.
• Return Address:
  INKI Presso INKI Località Via S. Giovanni 7 Bressanone 39042 - BZ - Italy
• Recipient: DOS SANTOS
• Conditions:
  • The product must be returned in its original packaging, complete with labels and accessories.
  • The customer assumes the return shipping costs .
  • It is mandatory to use a shipping service with tracking.

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3. Refund

If the product does not meet your expectations and you would like a refund:

• Deadline: The request must be submitted within 10 days of receiving the package.
• Procedure:
  1. Send a request by email to inki @inkishop .com , indicating:
     • Order number.
     • Reason for refund.
     • Photo of the product received (if applicable).
  2. After approval, return the item to the address provided.
• Times: The refund will be made after checking the condition of the product and may take 7-10 working days .
• Note: Return shipping costs are the responsibility of the customer.

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Exceptions

Some items are not eligible for return or exchange:

• Customized products.
• Items with customer-requested changes (e.g. color changes).
• Cups (unless they arrived broken).
• Products without original packaging, labels or accessories.
• Items with obvious signs of use or damage.

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Important Terms

• All products must be returned in their original condition , with intact packaging, tags and accessories included.
• Please use proper packaging to avoid damage during transportation.

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Contact us

For further information or assistance, please do not hesitate to contact us:

• Email: inki @inkishop .com

We're here to help!

Thank you for choosing INKI!