1. What are the shipping times?
Shipping times vary from 3 to 7 working days for Italy and from 7 to 15 days for abroad. Once you have placed your order, you will receive a confirmation email with the tracking code.
2. How can I track my order?
After shipping, we send an email with the tracking code. You can enter this code on our website or on the courier's website to track the delivery.
3. Do you offer returns and exchanges?
Yes, you can request a return or exchange within 14 days of receiving your order, as long as the product is in its original condition. Return shipping costs are the responsibility of the customer.
4. What payment methods do you accept?
We accept payments by credit and debit card or bank transfer.
5. How does the 3x2 offer work?
Add three products to your cart and the least expensive one is free. The discount is automatically applied at checkout.
6. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination.
7. How can I apply a discount code?
Enter the discount code at checkout in the “Promotional Code” field and the discount will be applied automatically.
8. What happens if I receive a defective product?
If you receive a damaged or defective product, please contact us within 7 days with a photo of the problem and we will send you a replacement or refund.
9. How can I contact customer service?
You can contact us by email at inki@inkishop.com or directly on WhatsApp . We respond within 24 working hours.
